Frequently Asked Questions

ALL SALES ARE FINAL. No refunds will be issued under any circumstances. Heart To Heart Healthcare Essentials Inc. allows rescheduling of a class (a rescheduling fee may apply). To begin the rescheduling process, please contact us or click on “Reschedule” at the bottom of this page.

Participant Requirements
Certain classes require submission of documentation or information. Participants must provide valid and accurate materials in a timely manner. Failure to do so may result in denial of certification without a refund.

Training Adjustments and Cancellations
Heart To Heart Healthcare Essentials Inc. reserves the right to reschedule classes without penalty in the event of extreme weather or emergencies.

Right to Refuse Service
We reserve the right to refuse service to any individual who, in our judgment, appears unfit—physically, mentally, or emotionally—on the day of training. This includes individuals suspected of being under the influence of alcohol or drugs.

Visitor Policy
Due to liability insurance restrictions and local occupancy laws, non-paying guests are not allowed on the premises during training sessions.

Liability Waiver
Heart To Heart Healthcare Essentials Inc. is not liable for injuries, accidents, or fatalities resulting from participant negligence, impairment, intoxication, or any physical or mental condition. Participants must always exercise personal responsibility and caution.

Dress Code and Personal Belongings
Dress appropriately for hands-on training, which may include kneeling and bending. All belongings should be secured during class sessions. Jewelry (necklaces, stone rings, bracelets) must be removed and kept safe by the participant. We are not responsible for lost, damaged, or stolen property.

Training Locations
All training sessions will be held at locations indicated in the course description. Current sites include:

• 1220 Blalock Road, Houston, Texas 77055
• 25140 Kingsland Boulevard, Katy, Texas 77494
• 5232 East Freeway, Baytown, Texas 77523

These facilities are protected under Texas Penal Code 30.05: "A person may not enter the premises with a firearm, illegal knife, club, or other prohibited weapon. This does not apply to individuals licensed to carry a handgun under Subchapter H, Chapter 411, Government Code."

Training and Certification
Booking and payment do not guarantee a passing result on any practical or written examination. Certification is contingent on meeting course requirements, including attendance, skills performance, and exam scores, as set by the respective certifying organizations:

• American Heart Association (AHA)

Participants who fail to meet these requirements will not receive a certificate or refund.

Participant Conduct
All participants must be respectful, responsible, and courteous at all times. Disruptive or inappropriate behavior will result in removal from class without a refund.

Punctuality Policy
Late arrivals are not tolerated. Tardiness may result in rescheduling with a fee. There are no exceptions, as mandated by certifying organization guidelines. Please plan accordingly.

Issuance of Certificates
Heart To Heart Healthcare Essentials Inc. does not issue certificates on behalf of AHA or ARC. Certificate delivery is managed directly by those organizations. Please visit their respective websites for more information.

Photography and Media Release
By booking a class, participants grant permission for photos and video recordings to be taken during training, which may be used for marketing, advertising, and legal purposes.

Participants may not take photos or videos of co-participants, instructors, staff, training materials, or logos without written consent at least 3 days in advance.

Privacy and Data Use
Data collected is used solely for communication purposes and will not be shared or sold to third parties.

Acceptance of Terms
By booking and submitting payment, participants acknowledge and agree to these Terms and Conditions as a legally binding agreement. Failure to read or refusal to accept any part of these terms does not void the agreement.

Fraudulent Payment Disputes
Any payment dispute based on false claims or distortion of facts will result in immediate termination of services and permanent ban from future training programs under:

• American Heart Association (AHA)

Frequently Asked Questions (FAQ)
Additional customer inquiries may be featured in the FAQ section of our website.

Our Commitment To Privacy

Heart To Heart Healthcare Essentials Inc. and The American Heart Association respects the privacy of every visitor to our websites and every user of our mobile apps. Your privacy is a priority, and we go to great lengths to protect it. This Privacy Policy describes how we collect and use information about our online visitors. We know you care about your information and we want you to be fully informed about our practices.

This Policy may be changed or updated from time to time. By visiting The American Heart Association  at one of our websites or using one of our mobile apps, you accept the practices described in this Policy.

The Data We Collect

Our websites and mobile apps provide convenient ways for you to access our services and learn about important American Heart Association  opportunities and events. We collect information about our online visitors both directly from our visitors and indirectly from other companies that provide data to us. We use this information to communicate with our supporters and clients and process their transactions. We do not sell it to other organizations.

When you use our websites or apps to make a financial contribution, register for a class or special event, sign up to volunteer, apply for a job, purchase supplies and products, or make a donation appointment, we may ask you for your name, address, phone number(s), and other information relevant to the transaction. We will ask for standard credit card information when you make a financial donation, pay for a class, or make a purchase.

We obtain information about our online visitors from other sources as well. For example, we engage vendors that provide contact information and other data. We use this data to help us engage with people who may be interested in participating in our activities or contributing to our mission.

We also collect non-personal information about our online visitors using “cookies”, pixels, web beacons, and other technologies that operate automatically when you visit our website. We use this information to give our website visitors a more relevant online experience and to help us make website improvements. The information helps us understand which parts of our websites are the most popular, where our online visitors are going, and how long they spend there. If you do not want us to collect information using cookies, you can disable this function in your browser. If you block cookies from us, however, you may not be able to see personalized content and our website may not function optimally.

How We Secure Data

We use a variety of security measures to protect your data. We maintain physical, electronic and procedural safeguards to help prevent unauthorized access to and improper use of personally identifiable information.

We protect the security of credit card transactions using a number of measures such as encryption, access controls, network firewalls, and physical security. These measures make it extremely difficult for anyone to intercept the credit card information you send to us. When we work with other companies to process credit card transactions, those companies also use encryption and other appropriate security measures.

No website or electronic data can ever be completely secure, but we are always working to maintain up-to-date and appropriate security mechanisms.

How We Use Your Information

If you provide The American Heart Association  with personal information when you visit our websites or use our mobile apps, we may use the information in our programs and activities. We may enter your information into one of our databases so we can contact you to obtain your input, provide information about our programs and events, request donations, or provide a more personalized online experience.

We does not sell, trade, or share our donors’ personally identifiable information with any other entity, except as described below. We do not send mailings to our donors on behalf of other organizations unless the donor has given us specific permission to do so.

On occasion, we may share your information with our vendors and other partners that help us with our activities and programs. For example, we share information with vendors that help us fulfill orders, manage data, and process donations and credit card payments. These vendors are bound by strict confidentiality rules and are permitted to use the information only to support The American Heart Association  operations. We also disclose information as required by law.

We Care About Doing It Right

Heart To Heart Healthcare Essentials Inc. and The American Heart Association  are committed to accuracy and precision in processing your information. We have procedures to check for errors, and our systems are periodically audited to make sure we process your information securely and accurately.